We treat our customers with respect and aim to always be polite, punctual, and respectful. We listen to our customers and explain what we are doing and why, so there are no suprises for you. If you have a complaint, we willl handle it with the same level of professionalism.
How to make a complaint
If you wish to make a complaint, please contact us in any of the following methods :
Post : 53 High Hazel Road, Moorends, Doncaster, DN8 4QH
Office hours - Monday to Friday 8:00 - 16:30
What information to include
To help us to resolve your complaint quickly, please provide :
Your name and contact details
Details of the work carried out (Date, location, nature of work)
A clear description of the problem or concern
Any relevant documentation (Invoices, estimates, quotations)
What outcome you wish to achieve
Our Complaints Process
Step 1 : Acknowledgement
We will acknowledge receipt of your complaint within 2 working days.
Step 2 : Investigation
We will investigate your complaint thoroughly, which may include speaking with team members, member of the supply chain, or manufacturers, and review all the documentation.
Step 3 : Response
We aim to provide a full response within 10 working days. If more time is needed to perform the investigation, we will contact you to explain why and provide a revised timeframe.
Step 4 : Resolution
We will work with you to find a fair and reasonable resolution to your complaint, which may involve remedial work, a refund, or other appropriate action.
Data Protection
Any personal information provided in connection with a complaint will be handled in accordance with our Privacy Policy and applicable data protection laws.